Smith Interiors ltd.

SHIPPING POLICY

We will do everything that we can to insure that your furniture arrives in perfect condition, including, when necessary, double boxing, extra packing, bubble wrapping, palletizing or crating.

It is the freight carrier’s responsibility to get your order to you intact and in the condition in which they received it from us.

Before signing the delivery freight bill, it is your responsibility to count the number of cartons or pieces listed and to inspect your order for any damage and to verify that you have received everything in good condition. You should open the cartons while the driver is still there.

If you have received damaged merchandise, you must note this on the freight bill. Failure to do this will make it very difficult to recover any loss due to damage. If there is major damage to some but not all of the cartons, you should keep the undamaged pieces, and refuse the damaged. If it is minor, and can be repaired you should keep it and advise us of the problem. We will then either obtain replacement parts as needed or work with you to make the necessary repairs.

For an additional charge your order can be brought in and set up in your home or office. We would need to know in advance if you would like this service.